Order processing takes 1-3 business days before shipment. 

Once your item/s is dispatched, the estimated delivery time is 3-8 business days

From USA.

If you think your order has been delayed or lost in the post please inform us by email at info@horizonoutdoorgear.com and include your order number, and we will start an investigation with the courier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.

Yes, very. horizonoutdoorgear.com uses industry standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers.

Yes, you will receive an email notifying you of confirmation of your order. Tracking information is available 1-3 days after you have placed your order. If your tracking information is not automatically sent to you via email within 5 days after placing your order, kindly inform us by email at info@horizonoutdoorgear.com and include your order number.

If you sent your email:

On business days (Monday-Friday) we will get back to all emails within 24 hours.
On the weekend (Saturday, Sunday) we will get back to you within 48 hours.

No. We only ship within the USA.